At Muskmelon Lifestyle, customer satisfaction is important to us.
This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service
that you have purchased through the Platform. Under this policy:
Cancellations will only be considered if the request is made 1 days of placing the order. However,
cancellation requests may not be entertained if the orders have been communicated to such sellers /
merchant(s) listed on the Platform and they have initiated the process of shipping them, or the
product is out for delivery. In such an event, you may choose to reject the product at the doorstep.
Muskmelon Lifestyle does not accept cancellation requests for perishable items like flowers,
eatables, etc. However, the refund / replacement can be made if the user establishes that the quality
of the product delivered is not good.
In case of receipt of damaged or defective items, please report to our customer service team. The
request would be entertained once the seller/ merchant listed on the Platform, has checked and
determined the same at its own end. This should be reported within 1 days of receipt of products.
In case you feel that the product received is not as shown on the site or as per your expectations,
you must bring it to the notice of our customer service within 1 days of receiving the product. The
customer service team after looking into your complaint will take an appropriate decision.
In case of complaints regarding the products that come with a warranty from the manufacturers,
please refer the issue to them.
In case of any refunds approved by Muskmelon Lifestyle, it will take 2 days for the refund to be
processed to you.
Returns
Due to the nature of personal care products, we only accept returns in the following cases:
• Product received is damaged
• Wrong product delivered
• Product is defective
Return Request
Customers must request a return within 48 hours of delivery by contacting our support team with order details and product images.
Refund Process
Once the returned product is received and inspected, the refund will be processed within 5–7 business days to the original payment method.
Non-Returnable Items
Opened or used products may not be eligible for return due to hygiene and safety reasons.
Disclaimer
The information provided on this website is for general informational purposes only.
Muskmelon Lifestyle products are made using natural ingredients. However, results may vary depending on individual skin or hair type.
Customers are advised to perform a patch test before using any product. If irritation occurs, discontinue use and consult a healthcare professional.
Muskmelon Lifestyle shall not be responsible for any allergic reactions, misuse of products, or individual skin sensitivities.
All product information, descriptions, and images are provided to the best of our knowledge but may change without notice.
Contact Us
If you have any questions regarding our policies, please contact us.
Muskmelon Lifestyle
Noida One, Uttar Pradesh – 201309
📧 Email: support@muskmelonstyle.com
📞 Phone: +91 989966 5876
📞 Phone: +91 97084 04444
